Main StInsurance agents have the ability to work from anywhere in the country. Not only is insurance a universal need no matter where you live, but in this day and age many have found ways to telecommute and serve a large area from a distant office. At Penny Insurance Agency, however, we have found that not only do we enjoy serving our local community of Hendersonville, Tryon and the surrounding areas, but we also believe in the value of serving customers from an office that is right down the road from where they work, live and play.

In the world of smart phones and tablets, it’s not uncommon to hear other agencies advertise the ability to interact solely through mobile communication. However, we enjoy turning off the Facetime app on our phones and instead, sitting down with our clients in person to have actual face time. By meeting in person, our clients feel comfortable asking questions without feeling rushed. Our clients know that they can always just stop by our office in Hendersonville or Tryon to find an answer, that they don’t have to sit on hold for hours on end waiting for an operator with a script to finally pick up the phone. It may be an “old” way of doing things, but we think it works just fine.

However, often our time with client isn’t spent at our office, it’s spent visiting them where they live and work. As a local, independent agent, if a policy needs more customization or a more hands-on approach, we are able to give that individual attention required. Our agents are able to stop by a business in downtown Hendersonville to ensure that we’ve tailored the right policy to cover every possible loss or damage, or we can stop by a client’s home in Kenmure for a first-hand look at a valuable item that needs special coverage. When a client is a short drive away, it makes it easy for us to give them, and their insurance policy, the attention that they deserve.

Truth be told, the top reason we love doing business in a small town is the personal relationships we develop with our clients. We don’t just care about our clients because they bring business through our office doors, we care because we are serving our family, friends, neighbors and fellow community members. It’s through these relationships that we are able to truly understand the importance and the value of the service that we provide.

If you’re interested in working with a local, independent agent that is just around the corner, call Penny Insurance Agency today.